Bolaoo Account Deletion & Data Privacy Request
At Bolaoo, we are deeply committed to respecting your privacy and empowering you with full control over your personal data. Whether you are a passenger (rider) or a driver partner (captain), you have the right to request permanent deletion of your profile, personal identifiable information (PII), and associated records at any time.
Option 1: Instant In-App Account Deletion
The fastest way to delete your account is through the Bolaoo mobile application on Android or iOS. Follow these simple steps:
- Step 1: Open the Bolaoo Rider or Bolaoo Driver App on your smartphone.
- Step 2: Tap on the menu icon or your Profile picture to open the sidebar.
- Step 3: Navigate to Settings > Privacy & Security > Delete Account.
- Step 4: Review the deletion terms and confirm your request by typing your registered phone number or email.
- Step 5: Your account will be immediately signed out and scheduled for permanent database purge.
Option 2: Web Form & Email Request
If you have uninstalled the application or cannot access your registered device, you can submit an account removal request using the online form on this page or by directly emailing our privacy support team.
Email Request Instructions:
Send an email from your registered email address to: bolaoonepal@gmail.com
- Subject: Account Deletion Request - Bolaoo
- Registered Phone Number: +977-XXXXXXXXXX
- Account Type: Passenger (Rider) or Driver (Captain)
- Reason (Optional): Your feedback helps us improve our service.
What Data Gets Permanently Deleted?
When your deletion request is processed, the following categories of data are purged from our live application systems:
- Personal Identity Data: Full name, email address, phone number, and profile avatar.
- Driver Documents (Captains): Driving licence scans, citizenship certificates, vehicle blue books, and insurance copies.
- Live Location Logs: Foreground GPS tracking histories, pickup/drop-off coordinates, and route logs.
- Saved Preferences: Saved home/work destinations, favorite drivers, notification settings, and session authentication tokens.
- Payment Credentials: Saved payment method tokens and digital wallet links.
Data Retention & Legal Exceptions
In accordance with Nepali law and financial auditing regulations, Bolaoo is required to retain certain financial and transactional records for a statutory retention period. This includes completed ride invoices, tax withholding records, and dispute audit logs. These records are isolated, securely encrypted, and permanently stripped of marketing or tracking identifiers.
Production active database records are wiped within 30 days of confirmation. Encrypted backup archives are permanently overwritten within 90 days following our automated snapshot lifecycle policies.
Frequently Asked Questions
Can I reactivate my account later?
Once deletion is finalized, your account cannot be restored. However, you are always welcome to create a fresh Bolaoo account using your phone number at any time in the future.
What happens if I have an outstanding balance or pending ride?
Account deletion requires all pending ride payments, driver earnings settlements, or active disputes to be cleared prior to processing.